Windows 10 activation bug baffles, angers users

0
42

0

Microsoft is reportedly working on a fix for a bug in its activation server that has caused Windows 10 Pro machines to report that their license has not been activated.

The issue was causing panic for some Windows 10 users who reported on Reddit that the bug “deactivated” Windows because it switched the machine from Pro to Home, and those licenses didn’t match.

“All of a sudden after years of having this key, which was from Windows 8 Pro, then migrated to Windows 10 for free, I got a notification saying my key is Windows 10 Home version and that I need to install it. wtf is going on?” wrote another user on the growing Reddit thread.

Another user with the same problem wrote: “Just happened to me. I had a physical Windows 8.1 Pro key and I activated/upgraded it to Windows 10 Pro like years ago.”

Microsoft has reportedly confirmed there is an issue affecting its activation server and is working on a fix that will happen in “one or two business days”.

That should mean affected Windows 10 Pro licenses are still valid, despite what Microsoft is reporting.

Windows 10 user DanielRandy posted his activation issue on Microsoft’s answers forum and posted a quote said to be from a Microsoft agent.

“Microsoft has just released an Emerging issue announcement about current activation issue related to Pro edition recently. This happens in Japan, Korea, America and many other countries,” wrote the support agent.

“I am very sorry to inform you that there is a temporary issue with Microsoft’s activation server at the moment and some customers might experience this issue where Windows is displayed as not activated. Our engineers are working tirelessly to resolve this issue and it is expected to be corrected within one to two business days, Daniel.”

Similar messages reported to be from Microsoft support agents have been posted on other threads about the issue.

However, the @MicrosoftHelps account on Twitter has simply been pointing users to the standard Activation troubleshooting support page.

In response to one user, who reported the activation problem 10 hours ago, @MicrosoftHelps said there are “no known issues regarding license deactivation”.

Since then it has asked affected users to provide further details in a direct message. That at least suggests Microsoft is investigating.

As noted by Computerworld, German readers of Günter Born’s site have described the issue in more detail:

“At least here Windows is no longer activated after the upgrade of the test machine. The activation troubleshooter detects a digital Windows 10 Pro license and reports that an edition upgrade is required, but the following upgrade process stops immediately and the activation does not take place…

EventID 8198:

License Activation (slui.exe) failed with the following error code:

hr=0xC004C003″

ZDNet has contact Microsoft and will update story if it receives a response.

windowslicenseactivationbug.jpg

A bug appears to make Windows 10 Pro machines report that their license has not been activated.

Image: FaiKee/Twitter

Previous and related coverage

Linux in Windows 10 October update: This is how we’ve improved WSL, says Microsoft

Microsoft makes Notepad friendlier for developers working with Linux and Unix line endings.

Windows 10 1809 ZIP bug now fixed: So will Microsoft rerelease October update today?

Microsoft rolls out a preview fix to address the Windows 10 October 2018 Update ZIP copy fail.

Windows 10 1809 ZIP copy fail: Microsoft reveals workaround, patch due November

Microsoft offers a workaround for a bug that causes the silent failure of copying from ZIP folders to regular folders.

New Windows 10 1809 bug: Zip data-loss flaw is months old but Microsoft missed it

A Feedback Hub user reported the latest Windows 10 October 2018 Update bug three months ago. Microsoft has fixed the issue in preview builds of the 19H1 version of Windows 10, so it should be fixed in 1809 soon.

Windows 10: Microsoft to boost Linux app security with Windows Defender firewall

Microsoft preps new Windows 10 security features to ensure system integrity during start-up and after it’s running.

Windows 10 audio problems? Intel issued buggy driver but we fixed it, says Microsoft

Intel accidentally pushed an incompatible audio driver to Windows 10 devices through Windows Update.

More Windows 10 October update woes? HP users report BSOD after Tuesday patch

Admins struggle with the latest Windows 10 1809 patch on some HP systems.

Windows 10 1809 bungle: We won’t miss early problem reports again, says Microsoft

Microsoft makes changes to its Feedback Hub after failing to notice early reports flagging up data losses caused by the Windows 10 October 2108 Update.

Windows 10 October update problems: Wiped docs, plus Intel driver warning

Back up files before upgrading to Windows 10 1809, and if you get a warning about Intel drivers, do not proceed.

Microsoft begins rolling out Windows 10 October 2018 Update

Microsoft is starting to roll out the Windows 10 October 2018 Update today, starting with Insiders and those ready to proactively grab the new bits.

Windows 10 October 2018 Update: 5 new features business users will love TechRepublic

Windows 10 is getting a big update in its next release. Here are some of the enterprise-centered features to expect in the Windows 10 October 2018 Update.

Surface Pro 6, Surface Laptop 2, Surface Studio 2 and Surface Headphones: Everything Microsoft just announced CNET

Plus: Windows 10 October 2018 Update is now available.

Related Topics:

CXO

Cloud

Big Data Analytics

Innovation

Tech and Work

Collaboration

0