What’s the model number of the device? Do you get any error message when you cannot scan? In Systems there’s under shared exists a Hewlett-Packard folder but this one only contains another folder called HP Event store. User profile for user: May 25, Message 1 of 3. JimWynne Replied on July 8,

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I have the same question 0. Thanks for your feedback, it helps us improve the site. We are unable to determine your warranty status for the product and serial number provided.

HP Officejet 4500 Wireless All-in-One Printer – G510n Troubleshooting

I don’t want to mess with the ASUS though because I need the scanning feature and if it is working there it needs to continue working!

Posted on May 23, Click here and refer the document to perform the above steps. HP Download and Install Assistant.

This product has been exchanged for a new or refurbished product. Any warranty support needed would be completed by the reseller that sold the product.


Product sold without warranty: All forum topics Previous Topic Next Topic. Something I just thought of and maybe it has nothing to do with it but could the device itself be defaulting to the ASUS for some reason?

New HP laptop – Printer works, scanner does not (all-in-one – Microsoft Community

Download list – Download multiple files at once View, edit and download your entire list of software and drivers here. Didn’t find what you were looking for? I have the same question 8. Asia Pacific and Oceania.


New HP laptop – Printer works, scanner does not (all-in-one HP)

This product was sold by a third party. Let me know if that works. Message 2 of 3.

Unable to determine warranty status. Select all Deselect all. Europe, Middle East, Africa. How does HP install software and gather data? Hp Officejet Gn-z cant scanne to scan. Or, view all available drivers for your product below. I know it’s not the scnaner itself because I can still scan through my old ASUS, but that is a pain having to scan there and then email to myself on the new laptop.


This tool applies to Microsoft Windows PC’s only.

Select your desired files and a list of links will be sent by email. How does HP install software scannfr gather data? Sorry this didn’t help.

Why won’t my HP Officejet wireless s… – Apple Community

One or more of the values entered is not permitted. Select an operating system and version to see available software for this product. Don’t worry though as I have a h510n-z steps to determine the issue and find a solution as well. Turn off the printer.

If you have any other ideas, I’d be glad to try them.