Our Surface computers don’t break after a couple of years, insists Microsoft




Even though the survey only covered Surface devices sold between 2014 and early 2017, it stopped recommending the latest devices, including the new Surface Pro.

Image: Sarah Tew/CNET

Microsoft says its Surface hardware is “significantly” more reliable than Consumer Reports’ finding that 25 percent of the devices would fail within two years.

Consumer Reports (CR) yesterday dropped its “recommended” rating for all of Microsoft’s Surface laptops and tablets due to poor predicted reliability relative to rivals. The finding was based on a survey of over 90,000 CR subscribers.

“While we respect Consumer Reports, we disagree with their findings,” said Panos Panay, corporate vice president of Microsoft Devices.

“We stand firmly behind the quality and reliability of the Surface family of devices, and I can confidently tell you there has never been a better time to buy a Surface.”

It’s not clear how many participants in CR’s survey were Surface owners. The survey covered nine brands. Nonetheless the result does not look good for a brand that’s meant to set the bar for Windows 10 hardware and spawned the popular Windows 10 2-in-1 category.